1 Your rights to cancel and applicable refund

1.1 without prejudice to your statutory rights, before the Products are delivered, you have the following rights to cancel an order for Products, including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 3.1 to your material disadvantage:

1.1.1 you may cancel any order for Products at any time before we despatch the Products or within 14 days of delivery of the Products. We will confirm your cancellation in writing to you;

1.1.2 if you cancel an order under clause 9.1.1 and you have made any payment in advance for Products that have not been delivered to you, We will refund these amounts to you and any delivery charges;

1.1.3 unfortunately, if you cancel an order for Products under clause 9.1.1 and We have already despatched your Products to you, We will not be able to cancel your order until it is delivered or collected. In this case, if you return the Products to Us, We will have to charge you the cost of collection or you will have to pay the cost of returning the Products back to Us unless the product if faulty or not as described. This will not affect your refund for the Products themselves, but we will not refund any charges for delivery and any charge for collection will be deducted from the refund that is due to you.

1.2 For more information on your legal rights to cancel this contract please contact your local Citizens Advice Bureau.